Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on your experience with a casino we've covered? The team at Online Casinos USA reads every message and does its best to respond promptly. Below you'll find everything you need to reach us.
How to Reach Us
The best way to get in touch is by email. Whether you're a reader with a question, a casino operator with an enquiry, or someone who has spotted something that needs updating, write to us at [email protected]. We aim to reply to all messages within 48 hours, Monday through Friday.
What We Can Help With
- Review questions — If you have a query about how we assessed a particular casino, the bonus terms we listed, or why a site is ranked where it is, we're happy to explain our reasoning.
- Corrections and updates — Bonus offers and terms change frequently. If you've noticed information on the site that no longer matches what a casino is offering, please let us know so we can verify and update it.
- Reader experiences — First-hand accounts of deposit issues, withdrawal delays, support quality or game availability help keep our coverage grounded. We read all feedback carefully, even if we can't publish every detail.
- Responsible gambling concerns — If you or someone you know needs support with gambling, please visit our responsible gambling page for information on self-exclusion tools, spending limits and support organisations available in the US.
- General site feedback — Broken links, navigation issues, or suggestions for topics we haven't covered yet — all of it is welcome.
What We Don't Handle Directly
We are an independent comparison and review site, not a casino operator. We are not able to resolve account disputes, process refunds, adjust bonuses or intervene in transactions on behalf of any casino. For those matters, you will need to contact the casino's own support team directly. If a dispute remains unresolved, you may also wish to check whether the relevant state gaming regulator has a complaints process — our about us page explains more about how we operate and how we assess the casinos we cover.
Partnership and Commercial Enquiries
If you represent a licensed online casino operating in the US and would like to discuss being included in our reviews, reach out to us at [email protected] with full details of your licence, the states in which you operate and the offer you'd like us to consider. Please note that inclusion in our rankings is based on editorial assessment — commercial arrangements do not determine position.
Response Times
We aim to respond to all messages within two business days. During busy periods it may take a little longer. If your message is time-sensitive — for example, a bonus offer that appears to have expired or changed — please include as much detail as possible so we can prioritise accordingly.
Before You Write
Many common questions are already answered elsewhere on the site. You may find what you need by checking our responsible gambling guidance or our terms and conditions. If you're looking for information on how we select and rank casinos, the about us page sets that out in full.